Elevated Students — Safety at Elevated: How We Protect Students
Elevated Students is a developmental service for adolescents and their families. Keeping students safe is our highest priority, and this page explains, in plain language, what our safety practice does, what it does not do, and where to get help right now.
If someone is in danger right now
If you or someone else is in immediate danger, call 911. If you or your teen is thinking about suicide or self-harm, call or text the 988 Suicide and Crisis Lifeline, or text HOME to 741741 to reach the Crisis Text Line. These services are available 24 hours a day. Elevated is not an emergency service and cannot respond in an emergency.
What our safety practice does
Elevated reviews the information shared through the platform, including chats and voice-session transcripts, for signs that a student or someone else may be at risk of harm, such as self-harm or suicidal thoughts, abuse or neglect, threats or violence, or other danger. We use reasonable efforts to spot these signs, and when our system identifies a possible concern it does two things: it shows the student supportive crisis resources right away, and it alerts a trained member of our team, who reviews the situation and decides what to do. A person at Elevated, not an automated system, makes every decision about contacting a family or an authority.
Where a concern is serious, that reviewer may reach out to you as the parent or guardian and, where warranted, to emergency services or authorities. If we have a reasonable suspicion that a child is being abused or neglected, we may be required by law to report it.
What our safety practice does not do
Our safety review is not real-time monitoring and it is not an emergency or crisis service. We do not watch accounts live, and we cannot promise that we will identify every concern, which is why you should always use 911 and 988 in an emergency.
Our review also covers a concern someone raises about another person, not only about themselves. Before an account exists, in the onboarding chat on our website, we hold no account or contact details for the person we are talking with, so what we can do is limited to the support resources the agent shows in that conversation.
Our review looks only for risk of harm. Elevated is developmental, not clinical: we do not diagnose, treat, or counsel any mental health condition, we do not monitor for mental-health or therapy needs, and we make no clinical notifications. If a student needs mental-health care, our agents will encourage reaching out to a trusted adult and to licensed professionals rather than trying to help clinically.
Notifying a parent is a decision a human reviewer makes case by case. There is no automatic notification, and in the limited situations where telling a particular adult could put the student at greater risk, our reviewer routes the concern to the appropriate resource instead.
Our agents tell you they are AI
Every Elevated agent identifies itself as AI, not a human, states that it cannot feel emotions, reminds users of this when a session runs long, and will tell you again any time you ask. The agents are named with AI in the name, such as the discovery AI agent. A conversation with an agent is not therapy, and it is not a private exchange between the user and the agent: people at Elevated may read what a user writes, and we hold it in confidence and handle it under our Privacy Policy.
Questions
If you have questions about how Elevated handles safety, contact us at safety@elevatedstudents.ai.